Help & Info

Shipping & Delivery

Delivery within 3-5 days once the order has been placed
Delivery companies used include Pudo Locker to Door, Aramex or Fastway Couriers.

20 Century Way Century City, Cape Town, 7441
Please arrange date & time for collection – WhatsApp 0796138977 or email orders@believebalance.co.za

If a product is out of stock, please feel free to ask us to notify you when the product arrives.
If backorders are placed, we may need to await stock arrival which could mean a delay of shipment timings. We will update you throughout.

How do I return an item?

Not withstanding other provisions of this policy, we may refuse to grant refunds or returns if:

You received what you ordered, but simply changed your mind about the product.
You miused or mishandled the product in such a way that caused damage to the product.
You were aware or notified of the problems with the product before making the purchase.
You did not like your purchase or realized you had no use of it.

DAMAGED PRODUCTS

If you discover that the product you purchased from us damaged during delivery:

Report the damage to us immediately upon discovery – send images as evidence via orders@believebalance.co.za
If necessary – ensure that the damaged product is returned in the same condition and packaging it was when it was received.
We will arrange a replacement of the damaged product provided that the damaged product is returned within 7 days following your receipt of the product.

We also reserve the right to allow customers to exchange product with a similar product or another product in our store in place of a refund.

7 days from receipt of the product

Yes, if:

How long does shipping take?

3-5 days nationwide (provided all items are in stock)

Local pick up in Century City.

Yoco card payments

Payfast card payments

EFT

Cash in store only

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